Terms of Service

1. Service Description & Scope

These Terms of Service (‘Terms’) govern the use of the DoBusiness.com platform and its component modules, including DoStopFraud®, DoMoney, DoAccounting, DoDocs, DoSignature, DoID, DoFax, DoMail, DoText, and DoClientPortal (collectively, the ‘Services’), provided by uSecure Escrow Solutions Inc., operating as DoBusiness.com (‘DoBusiness,’ ‘we,’ ‘us,’ or ‘our’).

2. Data Ownership & Portability

All data uploaded, created, or processed through the Services remains the exclusive property of the Client. DoBusiness processes Client data solely as a service provider and does not claim ownership of any Client data. Clients may export their data at any time in standard formats (CSV, JSON, PDF) through the platform’s data export functionality or by request to our support team.

3. Step-In Assistance

In the event of service disruption, termination, or vendor failure, DoBusiness will provide:

• (a) Data export jobs in standard formats within forty-eight (48) hours of request
• (b) Read-only API access for a transition period of no less than ninety (90) days
• (c) Full cooperation with successor service providers during migration, including documentation and knowledge transfer

These obligations survive termination of the agreement.

4. Service Level Agreement

DoBusiness commits to 99.95% monthly uptime for all production Services. Scheduled maintenance windows will be communicated with a minimum of seventy-two (72) hours advance notice. In the event of unplanned downtime, DoBusiness will provide incident notification within four (4) hours, root cause analysis within forty-eight (48) hours, and remediation plan within five (5) business days. Service credits will be issued for SLA breaches in accordance with the applicable service agreement.

5. Security Obligations

DoBusiness maintains PCI-DSS Level 1 certification, SOC 2 Type II compliance, FIPS 140-3 encryption standards, and ISO 27001 certification. Annual third-party penetration testing is conducted, with summary results available to enterprise clients under NDA. Clients have the right to audit DoBusiness’s security practices upon reasonable notice.

6. DORA ICT Risk Management

For institutional clients subject to the Digital Operational Resilience Act (DORA), DoBusiness provides:

• ICT risk management framework documentation
• Digital operational resilience testing results
• Incident classification and reporting procedures aligned with DORA Article 19 requirements
• Third-party ICT service provider risk management disclosures

7. Liability & Indemnification

DoBusiness maintains professional liability insurance commensurate with the nature and scope of the Services provided. Liability limitations and indemnification terms are defined in the applicable service agreement between DoBusiness and the Client.

8. Termination & Transition

Either party may terminate the service agreement with sixty (60) days written notice. Upon termination:

• Client data will be made available for export for a period of ninety (90) days, after which it will be securely destroyed in accordance with our data retention policy
• Data required to be retained for regulatory compliance purposes will be maintained for the applicable statutory period and then securely destroyed

9. Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these Terms will be resolved first through good-faith mediation, and if mediation is unsuccessful, through binding arbitration in accordance with the Arbitration Act of Ontario.

10. Regulatory Compliance

DoBusiness is registered as a Money Services Business (MSB) with FINTRAC and as a Retail Payment Activities Act (RPAA) registrant with the Bank of Canada. DoBusiness cooperates fully with regulatory examinations and maintains documented procedures for regulatory change management.